Administrator (Go-Too)
“Supporting modern, flexible transport – and helping people get where they need to be.”
This is an exciting opportunity to be part of Cheshire East Council’s growing go‑too demand responsive transport (DRT) service. go‑too is transforming how residents travel across the borough, offering a flexible, technology‑led transport option designed around real journeys and everyday needs.
As an Administrator (go‑too), you’ll play a vital role in the day‑to‑day operation of the service. Working within a supportive team, you’ll help monitor live bookings, liaise with drivers and passengers, and respond to issues as they arise to ensure journeys run safely, smoothly and on time.
This is a varied, fast‑paced role that combines customer contact with operational system support. It’s ideal for someone who enjoys problem‑solving, helping people and being part of a service that genuinely makes a difference to residents’ lives.
About the Role:
As Administrator (go‑too), you will support the delivery of the go‑too demand responsive transport service by monitoring the operational system during service hours and acting as a key point of contact for drivers and passengers.
You’ll respond to passenger enquiries and issues by phone and digital channels, helping to resolve problems quickly and minimise service disruption. You’ll work closely with drivers and colleagues to ensure bookings, shifts and routes are kept up to date, and that changes such as road closures are reflected accurately in the system.
The role also includes general administrative duties to support the wider team, along with collecting, monitoring and analysing service data and customer feedback to help inform service improvements.
Normal working hours are 0900-1700 Monday-Friday, but holiday/absence cover for the following shifts are integral to this role:
0600-1400 Mon-Fri
1700-2200 Mon-Fri
0600-1400 Sat
1400-2200 Sat
This is just a snapshot of what you’ll be doing. Full details can be found in the attached job description.
About you:
1. Experience providing customer service, including handling enquiries and complaints by phone efficiently and politely
2. Previous experience in administrative or office‑based roles
3. Confidence using IT systems and applications while supporting customers
4. Ability to remain calm, organised and professional in a live, time‑sensitive service environment
5. Strong communication skills with the ability to explain information clearly
6. Good attention to detail and ability to keep systems and records accurate and up to date
7. A flexible, proactive and team‑focused approach to work
8. An interest in public transport and helping people make essential journeys