Manufacturing People Experience Advisor - Internal Only
Application Deadline: 16 April 2026
Department: People Experience
Employment Type: Permanent - Full Time
Location: Poole - Nuffield Industrial Estate
Compensation: £33,250 - £37,750 / year
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.
*Open to internal employees only*
We are looking for a People Experience Advisor to support our staff across the manufacturing business
The People Experience team prides itself on providing guidance and support for all employees within the manufacturing sites in Poole. The advice and guidance is based on UK Employment Law and Best practice.
This role requires someone proactive with an empathetic and kind manner. You will be expected to deal with sensitive situations whilst remaining professional at all times.
Responsibilities
* Providing support and guidance for all staff in LUSH Manufacturing - people/wellbeing related
* Creating innovative ways we can positively support the business.
* Give day to day advice via telephone, email or visits across all manufacturing sites
* Create and deliver Skill up, mental health awareness and respect at work sessions for management teams across all manufacturing and support areas.
* To present to large or small teams when needed.
* Create content for the manager toolkit
* Provide employment law, best‑practice guidance and coaching for management teams and employees.
* Advise on investigations and disciplinaries and complete where needed.
* Hear grievances and appeals
* Coach management on resolution
* Mediate when needed (after training)
* Absence and sickness management guidance provided across all teams.
* Support with wellbeing meetings for employees on long term sick
* To be involved with any capability hearing processes
* Advise on and manage Occupational Health referrals
* Note‑taking for procedural meetings and investigations.
* Keep up to date with employment law legislation changes via training sessions.
* Attend internal and external training
* Supporting department managers with employee relations
* Facilitate meetings
* Communicate company policy updates
* Engage with management teams and production staff on a regular basis
* Engage with the People teams from retail and support areas
* Help to promote a positive working environment for all employees
Our ideal candidate would -
* Be passionate about people
* Have excellent organisational skills
* Be resilient
* Be self‑motivated
* Be approachable, understanding and patient
* Be an active listener
* Demonstrate great time management
* Have excellent communication skills
* Be confident
* Understand, respect and follow our confidentiality processes/procedures at all times.
* Having knowledge of the Lush Manufacturing environment would be an advantage
Full training will be provided.
Benefits
* 25 days holiday plus bank holidays
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Enhanced paternity leave*
* Bonus scheme
* Day off for weekday birthdays
* Holiday purchase scheme
* 50% discount on Lush products and spa treatments
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
* Wellbeing & mindfulness sessions
* Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
* Tailored gender affirming care*
Qualifying period/hours required*
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