About the role:
Activate Learning is looking to recruit a Group Desktop Technician to offer IT technical support in collaboration with the broader IT team across the group.
This role will be predominately based at our Guildford campus providing onsite technical support and advice to staff and students on hardware and software issues, and to maintain and install IT equipment.
You will also be responsible for providing first- and second-line technical support and coordinating with 3rd line, along with supporting customers face to face.
This is a permanent, full-time role, working 37 hours per week at our Guildford College campus. The role also requires occasional travel to other sites across the group, with travel/mileage expenses available for any travel from your base college.
What do you need to be successful as a Group Desktop Technician at Activate Learning?
The post holder will have a strong background in IT and be able to demonstrate good technical troubleshooting abilities, along with the ability to work independently as well as part of the team.
You will have excellent communication skills and customer service experience. Working in an environment where two days are never the same, you will need to manage user expectations whilst priorities demanding workload.
Who we are:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
Activate Learning Group Employee Benefits:
1. Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
2. Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
3. Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
4. Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
5. Teaching Support: Tailored induction and development programs for teaching staff.
6. Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
7. Generous Annual Leave: Up to 6 weeks paid leave.
8. Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
9. On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.
For a comprehensive list of all of our benefits please visit our