TGRC has partnered with a UK-based renewable energy company that specialises in providing smart solar and sustainable energy solutions for homes. Their core aim is to help customers achieve greater energy independence while reducing carbon footprints. They position themselves as a full-service provider, offering an end-to-end service from initial consultation and system design through to installation, after-sales support and long-term performance monitoring.
Overview:
The General Manager will oversee all core business operations, ensuring efficient project delivery, strong team performance, high customer satisfaction, and effective financial management. This role requires a hands-on, operationally focused leader who can balance strategic planning with day-to-day management in a fast-paced environment.
Key Responsibilities:
Operational Oversight
* Manage daily operations across sales, installation, and administrative functions.
* Oversee scheduling, logistics, and workflow for installation teams to ensure on-time, on-budget project delivery.
* Maintain quality assurance and ensure compliance with industry standards and internal policies.
Team Leadership
* Lead, manage, and develop a team of technicians, office staff, and subcontractors.
* Conduct regular team meetings, check-ins, and performance evaluations.
* Support recruitment, onboarding, and training of new employees.
Financial Management
* Monitor cash flow and manage operating budgets.
* Oversee accounts payable/receivable and approve job-related expenses.
* Implement cost-control measures to maintain profitability.
Customer Relations
* Act as the primary contact for escalated customer issues.
* Ensure a positive customer experience through clear communication and timely project delivery.
* Partner with the sales team by providing operational insights and support.
Strategic Planning
* Identify opportunities to improve processes, efficiency, and overall business performance.
* Implement systems and tools to enhance productivity and service delivery.
* Contribute to goal-setting, forecasting, and wider strategic decisions.
Requirements:
* Excellent organisational and planning skills, with the ability to manage competing priorities and proactively solve problems.
* Industry experience preferred, ideally within solar, renewable energy, or residential services.
* Valid driver's licence, required for site visits and occasional travel.
* Technically proficient, with experience using project management platforms, CRM systems, and cloud-based tools.
* Forward-thinking mindset, with a modern approach to leadership, continuous improvement, and operational strategy.