Crowe UK West Midlands, England, United Kingdom
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Overview
As the Senior Administrator within the Learning & Development team, you will play a key role in delivering Crowe’s people strategy and a ‘Rewarding experience’ to everyone in the firm. You will contribute to the delivery and success of the L&D strategy that supports everyone at Crowe in developing their careers.
You will deliver high-level administrative and operational support to the Learning & Development (L&D) function, while also assuming leadership responsibilities that contribute to the team\'s strategic success. The role is part of the internal People Development team.
Responsibilities
* Leading the coordination and administration of national L&D programmes, ensuring timely delivery and alignment with strategic objectives.
* Managing the L&D inbox, resolving queries efficiently and escalating complex issues where necessary.
* Overseeing training logistics, including room bookings, equipment setup, and virtual session support.
* Maintain and update training records, schedules, and attendance data with a high degree of accuracy.
* Support and maintain the People Development portal, ensuring materials are current and accessible.
* Manage end-to-end course administration, including joining instructions, registration, and post-course evaluations.
* Act as a super-user for the Learning Management System (LMS), supporting learner access, troubleshooting issues, and generating reports.
* Ensure employee learning records are accurate and up to date, working closely with HR and other internal teams.
* Contribute to internal communications, including updates on the intranet and newsletters.
* Lead or contribute to ad-hoc projects and initiatives within the People Development team.
Leadership Responsibilities
* Line manage the admin team, managing day-to-day priorities and mentoring the team, supporting their development and performance.
* Champion best practice in L&D administration, identifying opportunities for process improvement and implementing solutions.
* Act as a role model for client service excellence and collaboration within the team.
* Represent the L&D team in cross-functional meetings and working groups as required.
* Take ownership of specific workstreams or projects, ensuring delivery to agreed timelines and standards.
* Promote a culture of continuous improvement, inclusion, and learning across the team and wider firm.
Skills and Personal Characteristics
* Proven experience in a senior administrative role, ideally within L&D or HR.
* Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
* Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with LMS platforms is highly desirable.
* Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively.
* Proactive and solutions-focused, with a continuous improvement mindset.
* Ability to work independently and collaboratively within a team environment.
* Professional, approachable, and committed to delivering high-quality support.
* Demonstrated leadership capability, with experience supporting or mentoring others.
The right person will act as a central point for coordinating L&D activities, lead process improvements, and support the admin team in their development. This role requires a proactive, organised, and collaborative individual who can manage multiple priorities and build strong relationships across the business.
Why choose Crowe?
At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.
We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits. We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.
Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.
Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
* Industries: Accounting
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