Job overview
An exciting opportunity has arisen for a Service Manager for the Plastic Surgery, Burns & Vascular Surgery Services this role provides operational support and leadership to the services which are based across several hospital sites.
The Service Manager will provide day-to-day operational management support for the Plastic Surgery, Burns & Vascular Surgery Services lead the administration teams as well as support the General manager and Clinicians with project management and service improvement initiatives.
They will also support the development and implementation of projects to improve service delivery and patient experience in key areas and will help to ensure that performance and quality targets are met.
Main duties of the job
In conjunction with the General Manager, SDU Lead, and Matron the post-holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objective’s and standards.
The Service Manager is responsible for working with the General Manager to ensure the efficient and effective day-to-day running of the Clinical Services and delivering key quality, performance and financial plans, achieving key service improvements within the service and line managing appropriate staff within designated clinical units.
The post-holder is a key member of the Clinical Directorate management team and will develop and implement Directorate plans to secure the agreed objectives for the Clinical Directorate and make a positive contribution to delivery of health care across the local health community.
The post-holder will be responsible for providing timely, efficient and effective operational management support, with the overall aim of ensuring that services are responsive and provided to the highest possible clinical and performance standards.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
7. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families
What do we stand for?
8. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
9. Our mission is to provide personal and compassionate care every time.
10. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
11. Education and training to degree level or equivalent
EXPERIENCE
Essential criteria
12. Recognised leadership and/or management qualification or equivalent
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
13. Contributing to improvements in service standards and patient experience
14. Monitoring compliance with local and national performance and quality targets
15. In depth knowledge of elective admissions including theatre scheduling of managing booked admissions.
16. Experience of managing a large team cross site for both admin and support staff
17. Knowledge and experience of validation processes
18. Suggesting innovative and lasting solutions to problems and difficulties
19. Up-to-date knowledge of defined service areas, including current issues in service delivery, patient pathways
20. Effective verbal and written communication to facilitate effective working with clinical staff, patients and carers, and work colleagues
21. Ability to analyse and interpret complex and varied information in order to identify issues and solutions to
22. Ability to write management reports and on key performance and service issues
23. Understanding of the importance of good Human Resources practice
24. Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards
25. Ability to motivate staff to deliver the best for patients
Desirable criteria
26. Experience of budget and resource management
27. Experience of working with patients and the public to develop and improve services
SPECIAL CIRCUMSTANCES
Essential criteria
28. Willing and able to travel between sites and elsewhere, as required by the post
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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