QuestGates is the UK’s largest owner-managed loss adjusting and claims solutions group, recognised for its innovation and high-quality technical services. Specialising in liability, property, motor, environmental, subsidence, and counter-fraud claims, QuestGates also delivers specialised expertise for industries like entertainment and motorsports through its subsidiary, Hyperion. Headquartered in Birmingham, the company operates across a national network of 14 offices in the UK and Ireland and serves clients globally via its membership in the vrs Adjusters organisation. QuestGates is also the sole operator of BIBA’s valuation facility and provides engineering and surveying services through its other subsidiaries.
Role Description
We are seeking a highly organised, proactive and detail‑oriented Legal Administrative Assistant to support the smooth day‑to‑day running of legal matters across our practice. This hybrid role requires a motivated individual with excellent time management skills, who is comfortable balancing both in‑office administrative duties and remote digital support. The successful candidate will play a key role in assisting legal teams by ensuring client files, communications and documents are handled efficiently, accurately and in accordance with legal standards.
You will need to be dependable, adaptable, and solutions focused. You will take ownership of your responsibilities, demonstrate initiative and communicate effectively with colleagues across different teams. A willingness to learn and proactively seek clarity when needed is key. Your commitment to high standard and a positive team‑minded approach will ensure your contribution is valued and recognised within the firm.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market‑leading service and product on behalf of QGLaw, a QuestGates Company.
Key Skills
* Excellent communication skills, both oral and written with a proactive professional approach
* Excellent organisational and time management skills
* Excellent accuracy and attention to detail
* Good degree of IT competency and literacy, including Microsoft Office competence and comfortable with case management systems
* Demonstrate personal and professional integrity and lead by example
* Discreet and able to handle confidential information with sensitivity
* Ability to work and contribute positively as part of a team and in isolation
* Ability to work accurately under pressure, adhering to deadlines and service standards in a fast‑paced legal environment
* Minimum of one-year administrative experience required
* Experience in a legal environment is advantageous
The Role
* To demonstrate a high level of technical quality and service delivery
* To provide exceptional customer service at all times
* To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
* Open new client files and accurately enter all required information into the case management system.
* Work with the QGLaw triage team to set up files for new instructions, ensuring timely action and responses.
* Monitor and triage the QG Investigations new instructions inbox, setting up files promptly and ensuring all new matters are actioned without delay.
* To distribute all incoming post, both physical and digital, saving documents to the appropriate matter files
* To print and prepare legal correspondence and documents for postal delivery
* To send requests for data access forms to insurers and third parties
* To provide general administrative support to the wider legal team as needed
The Package
* Enhanced contributory pension
* Performance related bonus
* Enhanced family leave
* Electric car scheme
* Voluntary benefits schemes
* Birthday holiday
* Share purchase scheme with interest free loans
Hours of Work
Standard working week is 35 hours, Monday to Friday, with an expectation of three office based days and two remote working days. Office days may increase during staff absences, training requirements or particularly busy periods to support operational needs.
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