We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberAt the heart of a sprawling 270-acre parkland is a 17th century stately home, known as Dyrham Park. Open 363 days of the year, we welcome visitors with positivity and enthusiasm for our estate. Our reception building is situated at the top of the sloping parklands, and is the first and last place our visitors see.Reporting to the Welcome Manager, you’ll be part of a team of eight Welcome Team Members working at Dyrham Park. No two days are the same - you'll be hands-on with visitors and their experiences, assisting with operational needs, and taking initiative with growing support for National Trust.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.This is an active role; you'll play a vital role in maintaining tidiness across our Visitor Reception and car park. You'll also process admissions, promote the benefits of National Trust membership, and engage visitors with what we have on offer. Additionally, you'll work alongside our Visitor Experience and Retail teams to create a welcoming environment.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 3rd May 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174435IRC174435BathPermanent p/t (750 hrs py)Ends: May 3rd As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £13.25 per hourContract: PermanentHours/working pattern: Part-time, 750 hour per year. This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. On average, this would be 15 hours a week.You will be required to work one in three weekends and be flexible regarding peak seasonal periods.Interview date: 11th May 2026For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Dyrham Park, Dyrham, Bath, SN14 8ERCompliance.Eligibility to Work in the UK13.25 per hour