Overview
Tesco Hemel Hempstead, England, United Kingdom
Customer Delivery Driver - Hemel Hempstead Extra
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Pay and hours
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\'d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Availability
The table shows the periods of time in the week we\'d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you.
* Sun: 12:30:00 – 22:30:00
* Tue: 17:30:00 – 21:30:00
* Wed: 17:30:00 – 21:30:00
* Fri: 07:30:00 – 17:30:00
* Sat: 09:00:00 – 19:00:00
Responsibilities
* Delivering your part of our customer shopping trip by ensuring the van and trays used are clean, tidy and organised.
* Leaving the customer\'s back yard clean, tidy and clear of rubbish, and picking up litter as you see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required and checking the van for roadworthiness.
* Talking to the customer about changes to their order, including substitutions, and offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining to the customer that substitutions will not incur extra charges.
* Delivering within the customer\'s time slot.
* Calling the customer before arriving at their property if you are early.
* Calling the store/centre if you are running 30 minutes or more late.
Requirements
* Build relationships with colleagues to create team spirit and support a best-in-class store experience for customers.
* Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you".
* Act quickly to respond to changing needs of customers and embrace change within the store.
* Energetic and driven to deliver beyond expectations, balancing home and work commitments.
* Share ideas with your Manager and colleagues on how to improve the store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
What\'s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Colleague discounts: 10% off and 15% at pay day weekends with Clubcard
* Access to free wellbeing services and resources
* Life cover of five times pay and pension with employer matching contributions up to 7.5%
* Uniform provided and policies to support you for life\'s moments
* Access to colleague networks and inclusive recruitment process
About Us
Our vision at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone\'s Welcome.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
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