Administration and Failsafe Manager
The closing date is 24 March 2026
1 Full time post to work within the Humber Diabetic Eye Screening Programme office at Hull Royal Infirmary. An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join the Humber Diabetic Eye Screening Programme as an Administration & Failsafe Manager. This role provides leadership and operational management for the service's administrative and failsafe functions.
The successful applicant will work closely with the Diabetic Eye Screening team and will be responsible for managing and supervising a team of administrative and failsafe staff. The Administration & Failsafe Manager will be accountable for ensuring the effective delivery of the service specification and will provide senior operational oversight and expert knowledge in managing the administrative and failsafe processes associated with patient pathways within the Humber Diabetic Eye Screening Programme.
The post holder will ensure that robust systems are in place to support patient safety, compliance, and service performance and will be confident and competent in managing competing priorities and working under pressure within a busy office environment. The post holder will be the key point of contact for patients and healthcare professionals, and the role will also involve occasional face‑to‑face interactions with patients.
Main duties of the job
Overseeing service administration and failsafe to ensure compliance with national guidance, quality assurance standards and the local operating procedures. To assist the failsafe and administration team in the operational running of the service. Attention to detail is vital and the ability to follow strict information governance procedures.
Monitor the performance of the administration and failsafe teams, supporting the development of team members against agreed objectives.
The Administration and Failsafe Manager is accountable for the management and welfare of the administration and failsafe team and for integrating the service administration and failsafe into a single resilient function to the highest quality. The post holder would be required to work towards and complete an Administration Qualification in Diabetic Eye Screening within 6 months of appointment to post.
The Trust is undergoing service transformations and review, therefore there may be a requirement in future for weekend work. Applicants must be able to demonstrate excellent interpersonal, communication and team working skills, together with an ability to prioritise workload and work flexibly under pressure to achieve deadlines.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Education/Qualifications
* Degree‑level qualification or equivalent managerial qualification or experience
* GCSE level grades A‑C in Maths and English Language or equivalent
* Administration Certificate in Diabetic Eye Screening or working towards
Knowledge, Training & Experience
* Experience of managing the administration department in an NHS organisation
* Knowledge of diabetes and diabetic retinopathy, including the relevance of the National Service Framework for Diabetes for retinal screening
* Knowledge of the National Diabetic Eye Screening Programme service objectives and quality assurance standards
* Experience of managing high volumes of work and delivering tight deadlines
* High level of administrative organisational experience, including the setting up and maintenance of processes and systems, preferably within a screening programme
* Experience of managing patient administrative systems, and developing and implementing new processes
* Experience of managing staff, including organising and delegating workloads, recruiting, training
* Able to demonstrate use of software and systems to manage data, analyse data and produce information
* Good organisational skills
* Ability to prioritise team workload
* Able to work independently adopting a proactive approach to solving administrative and personnel issues
* Previous experience of working within a Diabetic Eye Screening Programme
* Experience of Optomize and Retinal Screening systems
* Experience using Lorenzo and Medisoft electronic patient record system
* Knowledge of diabetic retinopathy screening pathway
* Knowledge of HES Eye Service pathways
Communication and Interpersonal Skills
* Able to maintain high levels of concentration and accuracy
* Able to think logically and laterally to analyse information systems and identify alternative ways of managing patient bookings to meet national and local targets
* Ability to analyse data and generate reports (e.g. use of excel spreadsheets)
* Confident to deal with implementing changes to practice within area of responsibility
* Confident communicator with senior managerial and clinical staff to ensure their participation in changes and developments
* Ability to communicate effectively with staff and patients
Special Attributes and other
* Ability to work flexibly to meet the needs of the service
* Evidence of continued professional development
* Flexible approach to hours and conditions
* Committed to further training.
* Willing to perform all mandatory training as per national requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hull University Teaching Hospitals NHS Trust
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