JOB SUMMARY
The Portsmouth Marriott Hotel is looking for a Front
Desk Receptionist to join the Front Desk team!
We are looking for an enthusiastic Front Desk
Receptionist wanting to assist in ensuring
all our guests have a wonderful stay at the world leading hospitality
company Portsmouth Marriott Hotel. Located near famous landmarks such as
the Spinnaker Tower has a range of amenities including: Cast Iron Bar &
Grill, our signature restaurant and fitness centre.
The Portsmouth Marriott Hotel provides
exceptional, personal, and friendly service whilst catering to a variety of
guests.
At Portsmouth Marriott there is the opportunity to
progress your career in a supportive environment!
As the Front Desk Receptionist you will…
* Process
all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key.
* Confidently
all payment types such as room charges, cash, checks, debit, or credit.
* Coordinate
with Housekeeping to track readiness of rooms for check-in.
* Supply
guests with directions and information regarding property and local areas
of interest.
* Run
daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Complete designated cashier and
closing reports in the computer system.
* Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications
* Embrace
the Marriott culture
A successful Front Desk Receptionist is someone
who…
* Follow
all company safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager.
* Strong
Communication skills & interpersonal skills
* Excellent
level of spoken and written English
* Welcome
and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation.
* Able
to work independently and within a team
* Perform other
reasonable job duties as requested by Supervisors.
* Flexible
approach to working hours including evening, weekends & bank holidays
In return for your hard work, the Front Desk
Receptionist will receive…
* Discounted
stays at over 7,300 hotels worldwide!
* Discounted
food & drink in all our restaurants and bars
* Discounts
for your friends and family
* Wellness
and mental health programmes
* 20
Holiday days plus Bank Holidays
* Double
pay for bank holidays
* Gratuities
* World
class training and development
* Unlimited
career opportunities (internationally and locally)
* Half
price cinema tickets
* Staff
parties
* Free
meal on shift
* Free
car parking
* Service
awards and recognition gifts
Given the current climate, we operate a Covid-19
safe space, with all correct PPE and social distancing rules followed, along
with hotel and departmental Covid-19 risk assessments in place. Thank you for
taking the time to consider this job vacancy, we look forward to reviewing your
application.
Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability
and veteran status, or any other basis covered under applicable law.