Rectifications Communications Assistant Manager (Fixed Term – 6 months)
Salary: £40,824 - £45,360 pa
Locations: Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
Hours: Full‑time – 35 hours per week
Working Pattern: Hybrid – at least two days per week at an office site. Supports flexibility for disabilities.
About the role
We provide an opportunity to develop a communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. The team creates and delivers clear, engaging and empathetic customer communications for Rectifications, which are often sensitive and high impact, playing a vital role in maintaining customer trust. Work spans single‑customer issues to large‑scale remediation programmes affecting thousands, with many customers in vulnerable circumstances. Empathy, clarity and care are critical.
Responsibilities
* Take complex issues, remediation decisions and customer treatments and convert them into clear, easy‑to‑understand communications.
* Put customer first, challenging proposed treatments where needed.
* Manage communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns.
* Collaborate with Design & Delivery, data, risk and legal teams, as well as third‑party agencies.
* Ensure all communications meet Group Standards, including FCA Consumer Duty, and follow correct governance and approval processes.
* Manage multiple pieces of work at pace, prioritising effectively to deliver high‑quality communications on time.
Essential skills and experience
* End‑to‑end communications experience, ideally within a highly regulated environment.
* Strong copy‑writing skills, simplifying complex topics.
* Excellent written and verbal communication with a strong eye for detail.
* Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.
* Confident stakeholder management, ability to influence and challenge constructively.
* Customer‑centred mindset, sensitivity to vulnerable customer needs.
Additional experience that would be great
* Copywriting experience within financial services or a similarly regulated sector.
* End‑to‑end campaign management.
* Experience of digital channels, particularly email campaign delivery.
* Familiarity with FCA regulation and consumer‑focused communications.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes, including free shares
* Benefits you can adapt to lifestyle, such as discounted shopping
* 28 days’ holiday plus bank holidays
* Range of wellbeing initiatives and generous parental leave policies
Why join us
Transforming finance for good; investing in technology, workplaces and people. Hybrid working and career growth opportunities await.
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