Operations Manager (Assistant Captain) - MOXY London Stratford
This position is based on a full time contract.
Gross salary - £competitive
Were looking for someone who doesnt just manage from behind a screen. This is a hands-on leadership role where youll live and breathe the MOXY vibe rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it's handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you're the one leading by example.If youre the kind of person who thrives in the buzz of the lobby, not the silence of the back office we want to meet you.
Main Tasks and responsibilities
Supports the General Manager in all aspects of the management of the hotel
Customer service, guest relations and creating positive guest experiences
Recruits and develops a team that delivers excellent service the Moxy way
Ensure a profitable hotel operation in line with company goals
Manage the team effectively and enforce company policies
Actively involved in the day to day tasks of the team
Strong Food & Beverage background you know the ins and outs of running an F&B operation.
Managing Food & Beverage outlets the Moxy way
Manage hotel room inventory and checking guests in/out the Moxy way
Follow all food safety, licensing and health and safety policies to work safely
Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
Were looking for someone with Moxie, which is all of these things:
Have high energy and a fearless do-it-yourself attitude
Good with people and enjoy chatting with guests
Skilled multi tasker who can balance hard work with great service
Clear communicator fluent in English (and other languages a plus!)
Useful Experience
Must have minimum 2 years hotel management experience
Must have minimum 2 years team management
Must have property management system (preferably Opera) experience
Knowledge of Point of Sale system (preferably Micros)
Knowledge of Food Safety & Licensing laws
Knowledge of maintaining brand standards
Event management, marketing or social media experience
Personal experience of travel and travel industry
BENEFITS FOR YOU!
Health Cash Plan
Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
Discount on Food & Beverages at Marriott hotels worldwide
Enhanced Maternity/Paternity/Adoption pay
Pension scheme
Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
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