About the Role
We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.
Key Responsibilities
Apply design thinking and methods to solve complex and detailed problems
Identify and use appropriate research methods (eg, ethnography, primary/secondary research, co-design) to understand customer needs.
Synthesise research into actionable insights, themes, and design principles
Develop innovative ideas, concepts, and prototypes that inspire change
Plan and facilitate user research and co-design workshops with stakeholders
Experience with Interaction Design
Experience working within the public sector or higher education
Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities.
Role Context
You will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product and service definition. Current priorities include:
Designing integrated service propositions
Driving human-centred design to simplify complex ideas and enable change
Exploring longer-term innovation, including the role of Artificial Intelligence in transforming operating models and service delivery
Working Relationships
Internal: Collaborate with colleagues across digital services, planning, communications, operations, and research teams
External: Work with schools, government bodies, employers, and suppliers to deliver innovations and manage the design process
What We're Looking For
Strong experience in service design and innovation
Skilled in research methods, design thinking, and prototyping
Ability to simplify complex concepts and communicate them effectively
Excellent collaboration and facilitation skills
Creative problem-solving mindset with attention to detail
Why Join Us?
You'll be part of a team shaping the future of services, working on meaningful projects that make a real difference to individuals and communities, while exploring cutting-edge approaches like AI and human-centred design.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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