Vacancy Information
Hourly rate of pay: £ - £
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.
Are you an experienced IT professional with a passion for delivering excellent customer service and driving innovation? East Lothian Council is seeking a skilled IT Specialist to join our Desktop & Service Desk Team, supporting one of Scotland’s fastest-growing regions.
About the Role
Reporting to the Team Manager: Desktop & Service Desk, you’ll lead the design, development, and support of our end user computing environment across both corporate and educational settings. You’ll manage a diverse hardware estate—primarily Windows endpoints in corporate environments and a mix of Windows and Chrome devices in schools—ensuring systems are secure, efficient, and aligned with user needs.
Key Responsibilities
1. Design and evolve personal computing hardware, software, and support infrastructure.
2. Provide expert technical guidance to staff and service teams.
3. Lead complex procurement and upgrade projects for hardware, software, and systems.
4. Plan and implement robust cyber security and resilience measures.
5. Collaborate with cross-functional project teams and engage stakeholders at all levels.
You’ll support and administer a wide range of platforms and tools, including:
6. Microsoft 365 (including CoPilot and Power Apps)
7. Google Workspace
8. Virtual Desktop Infrastructure (VDI)
9. AutoDesk Product Suite
10. Adobe Creative Cloud
11. Modern endpoint management and MDM solutions
We’re seeking a candidate with:
12. Broad technical expertise in corporate or enterprise IT environments.
13. Proven experience with Microsoft 365 and enterprise platforms.
14. Strong knowledge of endpoint management, MDM, and security best practices.
15. Understanding of Data Protection and Information Security in public sector or enterprise contexts.
16. A proactive mindset and commitment to continuous learning.
17. Excellent communication and collaboration skills.
Experience in educational IT environments, particularly supporting classroom technologies and managing school devices, is highly desirable. Project management training or certification ( PRINCE2, Agile) would also be advantageous.
Why Join Us?
At East Lothian Council, you’ll play a vital role that supports our values of Enabling, Leading, and Caring. We offer a flexible, inclusive, and collaborative working environment that values individuality and supports professional growth. Flexible working options are available, including home, hybrid, or office-based arrangements. However, you should be willing and able to attend our HQ in Haddington or other council sites as required.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found. Home or Hybrid working options can be discussed with candidates invited for interview.
Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Job Details
To work as a senior member of the IT Service Desk & Desktop Services team with a primary focus on leading the day to day development of the Council’s desktop and mobile device facilities to enable Council wide digital transformation.
The key areas of responsibility are:
• Providing specialist high level IT advice and guidance to Council management, services and colleagues on all aspects of digital transformation.
• Designing and developing the Council’s desktop, mobile and personal computing hardware, software and support infrastructure.
• Supervising and organising the day to day development work of the team.
• Working with Service Departments to bring about transformational change.
• Creating specifications of requirements and running procurement exercises.
• Providing Level 3 IT support.
• Plan and organise development sprints for the team.
• Ensure appropriate policies and procedures are developed and applied.