A Domiciliary Care Coordinator manages the daily scheduling, rostering, and allocation of care workers to clients, ensuring safe, consistent, and high-quality home care services. They act as the central communication hub between service users, families, and staff, maintaining compliance with regulations, updating care plans, and participating in on-call duties. Key Responsibilities • Scheduling & Rostering: Creating, amending, and managing staff rotas using specialized software to ensure timely care visits. • Staff Management: Matching caregivers to clients based on skill and personality, managing staff shortages, and covering sickness or holidays. • Compliance & Records: Maintaining accurate client/staff files in line with CQC regulations, performing audits on medication logs, and updating care plans. • Communication: Acting as the main point of contact for clients, families, and professionals, and handling queries promptly. • Quality Assurance: Monitoring care delivery in the field, conducting supervisions/appraisals, and ensuring a person-centred approach. • On-Call: Participating in a rotating on-call system to handle emergencies outside of office hours. Essential Skills & Qualifications • Experience: Previous experience in domiciliary care scheduling or a similar coordinator role is usually required. • IT Skills: Proficiency with electronic monitoring systems and rostering software (e.g., Access Care Planning, Birdie, PASS). • Communication: Excellent verbal and written skills for dealing with sensitive information and diverse stakeholders. • Organization: Ability to work under pressure, manage complex logistics, and prioritize tasks effectively. • Compliance Knowledge: Understanding of CQC regulations and Health and Safety legislation. Typical Working Environment This is primarily an office-based role, but it often requires occasional field visits to monitor care quality. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .