Overview
Join to apply for the Clinical Systems Technician (SystmOne) role at HCRG Care Group.
Support the digital backbone of health care by joining HCRG Care Group as a Clinical Systems Technician and help ensure the smooth operation of our vital clinical technologies. We are a trusted provider of NHS services across the country, investing in strengthening our digital capabilities to better support patients and clinicians. We are seeking a detail-oriented and technically proficient Clinical Systems Technician to join our Clinical Systems team. This role is predominantly remote working which offers greater flexibility and improves work-life balance.
A friendly and supportive team of seven, you’ll play a key role in the support and day-to-day maintenance of our clinical systems estate, with a particular focus on SystmOne and associated technologies.
Responsibilities
* Daily use of ITSM software and MS Teams to manage requests for support, updating requests with detailed investigation and resolution steps.
* Under the direction of the Clinical Systems Compliance Lead, input into the development of a detailed Knowledge Base to assist end users in their use of technology.
* Undertake routine configuration changes to relevant clinical systems including letter templates and diary changes.
* Attend and actively contribute to team meetings and service development initiatives.
* Assist end users in their use of relevant technologies, guiding them through tasks within the systems and signposting to training materials as necessary.
* Provide specialist input into record management issues, including undertaking record merges, and liaising with the National Back Office on record management issues as appropriate.
* Investigate errors and system issues methodically, liaising with suppliers as necessary to resolve and updating the Knowledge Base with details of the issue and resolution.
* Assist with major incidents, updating end users, and escalating major issues to Clinical Systems Leadership following established procedures.
* Assist with testing new functionality, reviewing supplier release notices, and summarising changes to the team.
* Assist with configuration for major projects and audit activities as required and directed by the Clinical Systems Compliance Lead.
Ideal Candidate / Qualifications
* A good understanding of information governance and record keeping principles relating to health and special category data.
* Customer Service / Frontline experience, such as a Service Desk Operative role.
* Experience working with SystmOne in either a testing or configuration role.
* Analytical, methodical approach to problem solving.
* Evidence of continued professional development.
* Excellent interpersonal skills.
Package & Benefits
* £30,000 annual salary with group pension.
* The flexibility of remote working.
* Private medical insurance with fast access to specialists including for musculoskeletal problems and mental health support – at locations across the country.
* Membership of My Reward Hub with discounts, cashback, and offers.
* Access to wages as you earn them to help cover emergencies.
* Support for mental and physical wellbeing, including resources and coaching.
* Access to eLearning, bespoke career pathways, and continuing professional development through The Learning Enterprise.
* An open, just culture encouraging ideas, with funding for innovation.
* Pride of working for an organisation with high clinical and quality standards, with many services rated good or outstanding by the Care Quality Commission.
About The Company
We change lives by transforming health and care. Established in 2006, we are one of the UK\'s leading independent providers of community health and care services, delivering and transforming services across England with a focus on experience, efficiency, and outcomes. We value equal opportunities and are Disability Confident Committed, providing inclusive facilities and adjustments as needed. Safeguarding and safer working practices are integral to our recruitment process.
We may close a role earlier if highly popular; if you are interested, please apply promptly. By applying, you consent to processing and holding information about you as described in our privacy policy.
Safeguarding and recruitment: safeguarding children, young people and vulnerable adults is of utmost importance, with procedures including disclosure and vetting checks.
Attached documents
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Hospitals and Health Care
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