Customer Service Executive
Location: Shefford
Salary: £13.36 per hour (£28,000)
Hours: Monday to Friday 8 AM - 5 PM
Are you a face to face customer-focused individual with a passion for providing exceptional service? We are seeking a dedicated Customer Service Executive to join our clients team in Shefford. In this role, you will be the vital link between the business and and customers, ensuring their needs are met efficiently and effectively. If you have trade counter experince that would be a benefit.
*Immediate start - Temp to Perm Contract.
What you'll be doing:
- Handle customer telephone enquiries and process sales orders with accuracy.
- Assist in resolving customer issues, documenting concerns, and escalating serious matters to the Branch Manager.
- Provide product and technical information, as well as guidance on warranty processes.
- Liaise with the operations team to ensure timely fulfilment of customer sales orders.
- Offer support on product returns, invoice queries, and future requirements.
- Manage trade customer collections and retail customer sales at the trade counter.
- Collaborate with the field sales team on quotations, pricing queries, dispatch, and fulfilment of sales orders.
- Process return orders and raise credit requests through the approval process.
- Organise collections of sal...