Pitsea, Essex – hybrid working available
Ready to lead, inspire, and make a real impact?
We’re looking for a passionate Team Leader to join our Contact Centre team at Peabody. If you thrive in a fast-paced environment, love motivating people, and are committed to delivering exceptional customer experiences, this could be the perfect role for you!
What you’ll do
As a Team Leader, you’ll play a key role in ensuring our customers receive the highest standard of service. You’ll manage escalated calls and complaints promptly and professionally, support your team to maintain coverage across all channels, and ensure smooth operations by reporting and escalating IT and telephony issues when needed.
You’ll work a rotating shift pattern from Monday to Friday between 08:00 and 18:00, providing cover for annual leave and sickness to maintain leadership presence.
What you’ll bring
* Proven experience leading a team in a contact centre (or similar), driving performance and setting clear goals.
* Strong knowledge of contact centre processes and customer support best practices.
* A track record of delivering outstanding customer service.
* Experience managing change and improving ways of working.
* Confidence in performance management and coaching.
We believe in creating an inclusive workplace where everyone feels valued and supported. We welcome applications from all backgrounds and communities -your skills and passion matter most.
This is a hybrid role working between the Pitsea office and home. Please note that a competency sign off is required to enable home working and you will need to ensure you have a suitable home working set-up.
Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer
* 30 days’ annual holiday, plus bank holidays
* two additional paid volunteering days each year
* flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* up to 10% pension contribution
Please read before applying
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
We may close this advert before the advertised closing date, depending on the number of quality applications received.
Interviews will be taking place in person:
1st stage: 22nd and 23rd January
2nd stage: 29th and 30th January
PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer