What you’ll be doing
1. Meeting the contracted financial and performance targets and obligations through the complete contract lifecycle. Ensuring supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L
2. Leads on delivery of the contract management obligations in Respective Area
o Managing the contractual risks for the lifecycle of the contract
o Management and resolution of conflicts
o Ensuring effective change control of contracts in account (s), to reduce cost and maximise profit for BT
o Work with colleagues from contract assurance and legal to deliver accurate and risk-averse contract changes
3. Maintain appropriate governance of all activities impacting the financial and contract outcomes of respective contracts
o Uses robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and present large volumes of data effectively
o Build long term customer relationships which drive good business outcomes
o Communicate effectively at all levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal stakeholders with clarity
o Build strong cross-functional relationships, embedding and role modelling collaborative ways of working.
o Ensures commercial decisions taken within the contract DoA structure
o Responsible for Supplier relationship, overseeing delivery of supplier commercial obligations
4. Works with our delivery and service organisations to ensure that key projects and programs deliver against their obligations and impact the P&L positively.
5. Provide informal ongoing mentoring and coaching to team members, ensuring they have the resources needed to work effectively.
The skills you’ll need
Contract ManagementCommercial AcumenP&LCustomer Relationship ManagementNegotiation
Benefits Include
6. 15% on target bonus
7. Health Care
8. Car Allowance
9. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
10. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
11. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
12. 25 days annual leave (not including bank holidays), increasing with service
13. 24/7 private virtual GP appointments for UK colleagues
14. 2 weeks carer’s leave
15. World-class training and development opportunities
16. Option to join BT Shares Saving schemes.
Flexible working
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.