Role Information
Contract Type: Part Time
Pay rate: £13.09
Shift Pattern: 4 on 2 off (shift hours vary from 4 hours a day to 6 hours a day)
Operational Hours: Between 03:30 and 23:59
Vetting Requirement: Minimum 5-year checkable UK history
Role Overview
Mitie is seeking a professional and compliant Security Officer to join its Aviation Security Team at London Heathrow Airport. The role is responsible for the delivery of regulated aviation security services in accordance with Department for Transport (DfT) and Civil Aviation Authority (CAA) requirements, ensuring the protection of passengers, aircraft, personnel, and airport assets.
Key Responsibilities
To support the safe, secure, and efficient operation of the airport through the delivery of aviation security functions, customer-facing security duties, in full compliance with regulatory, contractual, and company standards.
* Manage access to the Self-Service Bag Drop area in check-in ensuring only travelling passengers are in the sterile area.
* Host Service Bag Drop, delivering world class customer service, providing assistance to passengers to ensure an effortless experience.
* Provide basic assistance to passengers using the bag drop and report, and escalating security risks, prohibited items, or procedural non-compliance in line with escalation protocols.
* Support operational delivery as directed by Security Supervisors and the Aviation Security Manager.
* Ensure a professional security presence while delivering an appropriate level of customer service at all times.
* Comply with all Mitie policies, site instructions, and health and safety requirements.
* Complete all mandatory training, competency assessments, and refresher modules in line with CAA and company standards.
* Meet performance, quality, and throughput targets set by DfT, CAA, and Mitie Security Management.
* Operate security equipment strictly in accordance with training and authorisation where required.
* Demonstrate Mitie's Brand Values and actively contribute to continuous improvement and personal development.
* Staff car park available at subsidised prices (to be discussed in interview).
Essential Criteria
* Valid Counter Terrorism Check (CTC) or willingness to successfully complete the vetting process.
* Completion of Aviation Ground Security Training, including GSO – Ground Security Operative and GSAT – General Security Awareness Training.
* Previous experience in customer service roles (aviation preferred).
* Working knowledge of aviation security legislation and procedures.
* Strong verbal and written communication skills.
* High level of attention to detail and situational awareness.
* Ability to operate effectively under pressure and follow structured procedures.
* Physically capable of carrying out operational security duties and able to stand for long periods.
* Able to comply with Mitie uniform policy.
* 5-year checkable employment and residency history in the UK.
* Flexibility to work early mornings, evenings, and occasional night shifts.
Desirable Criteria
* Able to speak other languages.
* Customer Service Experience.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. Benefits include:
* Virtual GP and financial wellbeing assistance through Salary Finance scheme allowing access to 50% of earned pay before payday.
* Choice of dental insurance, dining cards, coffee clubs, technology products and more through Choices platform.
* High street discounts from thousands of retailers, gym memberships, cycle-to-work scheme.
* Life cover equal to your annual salary or minimum £10,000.
* Save-as-you-earn scheme, Mitie Matching Share Plan providing opportunity for shares.
* Recognition via Mitie Stars with cash prizes up to £10,000.
* Training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know.
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