Job description
LJ Transportation are seeking to employ a Control Room Operative to join their team, on a full time, permanent basis.
Day time shifts (office based- non remote)
5 on, 3 off working shift pattern
7am- 5pm
OR
Monday- Friday
11am- 6pm
Control Room Operative - Key Benefits:
· Permanent Contract (following successful completion of probationary period).
· Full time position.
· Monthly pay (PAYE).
· 28 days paid holiday. (PRO RATA)
· Employee Pension Scheme.
.Employee Discount
.Company Healthcare Cash plan (HCP)
· Company Uniform/PPE Supplied as required.
About the Company:
LJ Transportation Ltd is a well-respected, family-run provider of Road Rescue, Vehicle Collision & Breakdown Recovery solutions in the East of England and surrounding areas. We are a responsive and flexible supplier to major motoring organisations, manufacturers, insurance providers, fleet management companies and public authorities.
About the role:
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed.
Control Room Operative - Main Duties Include:
· Supporting customers through the assistance/recovery process.
· Booking jobs onto, and administering jobs within, our workflow management software.
· Ensuring that processes and procedures are always followed.
· Ensuring that agreed service levels are met for our customers/clients.
· Communicating with various stakeholders (Customers, Clients, Recovery Technicians etc.).
· Other duties as required to support the aims of the business.
. The Monday- Friday position will be primarily dealing with Bodyshop logistics and movements, as well as our windscreen division within the company
Control Room Operative - Candidate Requirements:
· Able to remain calm under pressure.
· A Team Player.
· Good customer service/communication skills.
· Able to work in a disciplined manner.
· Willing and able to learn new information.
· Computer literate and good competency in Maths & English.
· Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).
.Fluent in English essential, Multilingual in French or Spanish preferred
If you think you have the skills and experience suitable for this role and wish to join our thriving business then please do get in touch!
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Schedule:
* 10 hour shift
* Day shift
* Monday to Friday
* No weekends
* Overtime
* Weekend availability
Work Location: In person