About this opportunity
You will join the Personalised Experiences and Communications (PEC) platform, part of Consumer Relationships, which plays a vital role in delivering the Group’s strategic vision. PEC works closely and collaboratively across the Platform leadership team to grow the business by protecting and deepening customer relationships.
What you’ll be doing:
* Coordinate cross‑functional teams to manage recovery activities effectively
* Maintain operational readiness to ensure service continuity
* Monitor and ensure the stability of IT services
* Drive continuous improvement across operational processes
* Ensure agreed service levels are consistently met or exceeded
* Lead recovery efforts during system outages and incidents
What you’ll need
* Demonstrable experience in IT Operations or Service Management in a run/support environment.
* A good understanding of ITIL processes, especially Incident, Problem and Change.
* Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* A ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post‑incident review activities.
* A strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high‑pressure situations.
* A self‑starter with an organised and methodical approach to problem‑solving and a fast learner with an inherent ability to understand complex technology solutions.
* Coordinate problem management efforts to identify root causes and implement permanent fixes.
* Clear communication and interpersonal skills in engaging with users of diverse technical skill levels.
Any experience of these would be really useful
* A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
* Experience with the AEM Stack and wider Adobe suite of tools would be a significant advantage.
* A familiarity with incident management and business continuity software e.g. Service Now.
* Familiarity with monitoring tools (e.g. Splunk, Dynatrace).
* Exposure to Agile, Devops or SRE principles.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today
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