Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service agent - southend

Southend-on-Sea
One To One Personnel
Customer service agent
Posted: 11 August
Offer description

Customer Service Agent

Full-Time | Southend on Sea | £25-28,000 PA | 22nd September Start

Are you passionate about helping people and delivering outstanding customer service?

Join a leading UK travel insurance provider where your work genuinely makes a difference. This is your opportunity to support customers who need expert advice and reassurance, particularly those with medical conditions looking to travel with confidence.

Key Responsibilities:

Deliver friendly, expert service to customers, including those with pre-existing medical conditions

Handle a wide range of queries by phone, email, or chat

Guide customers through policies and claims processes

Meet service and quality targets such as first-call resolution and customer satisfaction

Stay up to date with training, industry regulations, and internal processes

Collaborate with team members and contribute to continuous improvement

Who we’re looking for:

Experience in customer service or a contact centre environment

Comfortable working with performance targets

Excellent communication and rapport-building skills

Confident using systems and managing multiple tasks

Proactive, solutions-focused, and detail-oriented

A strong team player who enjoys working collaboratively

A genuine desire to help people and deliver exceptional service

Salary & Benefits:

Competitive salary with monthly bonus potential

33 days’ annual leave (including bank holidays) plus your birthday off

Company-paid health cash plan

Company pension scheme

Staff discounts on travel insurance

Holiday buy scheme

Ongoing product training and development

Clear progression opportunities – we promote from within

Supportive and friendly team culture

Working Hours:

To meet customer needs, flexibility is essential once training is complete:

Monday to Friday: 8:30 AM – 8:00 PM

Saturday: 9:00 AM – 5:30 PM

Sunday: 10:00 AM – 5:00 PM

You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return.

Ready to take the next step in your customer service career? Apply now and be part of a team that makes travel accessible for everyone.

Ready to Apply?

If you feel you have all the skills required for this role apply now to Aimee or Louise at One to One Personnel on (phone number removed) or email your CV directly to or or

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer service agent
Maidstone
Top Level Promotions
Customer service agent
Similar job
Customer service agent
Southend-on-Sea
Adore Recruitment
Customer service agent
Similar job
Customer service agent
Southend-on-Sea
AllClear - Voted UK's No.1 for Customer Care
Customer service agent
See more jobs
Similar jobs
One To One Personnel recruitment
One To One Personnel jobs in Southend-on-Sea
Service jobs in Southend-on-Sea
jobs Southend-on-Sea
jobs Essex
jobs England
Home > Jobs > Service jobs > Customer service agent jobs > Customer service agent jobs in Southend-on-Sea > Customer Service Agent - Southend

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save