Salary: £50,000 - 90,000 per year Requirements: Proven experience in a technical support or troubleshooting-focused role Linux proficiency Hands-on experience with monitoring and Incident Management tools and scheduling systems Ability to multi-task and prioritize, especially in critical and high-pressure scenarios Established communication skills with internal and external customers and colleagues, both in-person and virtual Experience with monitoring tools (Helix TSOM, OVO or equivalent) Familiarity with incident management/ITSM systems (Remedy or equivalent) Experience with scheduling systems (UC4 or equivalent) Experience with Cloud Platform Technologies (AWS, GCP, or Microsoft Azure) is desirable Responsibilities: Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units Remediate system and application issues in these environments Escalate issues in a timely manner to appropriate next level of support following department guidelines Accurately report incidents to management; record incidents and requests handled from alerting tools and customers Coach team members on the incident management process, incident diagnosis/triage, and recovery tools Collaborate with support staff to enhance recovery procedures Utilize incident management reports to detect trends or anomalies Implement improvements to platform-specific monitoring tools for better efficiencies and reduced operational noise Learn and share knowledge of multiple application flows and functionality by application Participate in the major incident management process Develop working relationships with support teams and business-facing teams for early detection and problem prevention Identify areas for continual service improvement Technologies: AWS Azure Cloud GCP Support ITSM Linux DevOps Security Web More: At CME Group, we have an exciting opportunity for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations. As a Senior Tech Ops Engineer, you will work in a fast-paced, business-critical environment with exposure to a variety of the latest technologies. We offer a comprehensive benefits package, including a bonus programme, equity programme, private medical and dental coverage, mental health programme, group pension plan, ongoing employee development, and hybrid working options. Located in a collaborative and dynamic team, we value diverse experiences, ensuring that all employees are acknowledged and empowered. Join us at CME Group where you can transform industries and build a rewarding career. last updated 5 week of 2026