Purpose of the role
To provide professional HS2 project support to the major projects business function. Accurately capture and record data as requested. Where appropriate produce and present periodic reports. Ensure all company procedures are adhered to and report noncompliance to line manager.
Key accountabilities
* Handling verbal and written enquiries efficiently, effectively, politely and accurately.
* Efficiently handle customer and haulier enquiries to resolution in a timely manner.
* Be able to ship and allocate trucks, manage an inbox, and be able to set up quotes on SAP
* Allocate and ship trucks to required HS2 sites, managing the allocation process from start to finish
* Plan trucks effectively and efficiently, ensuring trucks are planned for maximum loads to drive efficiency from our depots to sites
* Manage the HS2 inbox, dealing with customer enquiries
* Administrative tasks such as queries, booking deliveries for HS2 and reports
* Adherence to company policy & procedures
* Accurately process all admin within given deadlines
* Prevention and resolution of invoice queries
* Create, alter and confirm new customer orders, completing all necessary customer order details within the Company's SAP Order Management system
Job dimensions
* To act as the first point of contact for the HS2 project for customers, drivers and hauliers.
* To deliver a professional service.
Working Relationships
* HS2 Logistics and Materials manager
* HS2 Senior Project coordinator
* HS2 Project lead
* Transport Teams including Transport Manager and Distribution Resource Managers.
* AA teams within the wider business
Job requirements
Essential:
* Ability to work as part of a team within a fast-paced logistics environment
* Communication skills, problem solving skills
* Ability to work on multiple tasks at once
* Proficient user of IT Software packages including SAP and Microsoft Office.
* Excellent communication skills.
* Confident phone manner.
Desirable:
* Knowledge of construction industry and products.
* Knowledge of local and national geography.
* Knowledge of transport regulations.
Experience:
* Experience - 1 year customer sales/service/operations/transport role
Management/ Leadership Skills:
* Demonstrated ability to use own initiative to improve performance and service.
Education/Qualification
Good level of English + Maths.
What's on Offer
Salary: £27,000pa
Hours: 40pw
Shifts: 7:30am-4:30pm
Temp: December 2025
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
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