Pensions Administrator
Job Reference: HCC624290
Salary Range: £25,186 - £26,244 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 14 June 2026
Interview Date: 23 June 2026
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received
The Role:
Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS). We are also the pension administrator for the following schemes:
* West Sussex County Council LGPS
* London Borough Of Hillingdon LGPS
* City Of Westminster LGPS
* Hampshire and Isle of Wight Fire and Rescue Service
* West Sussex Fire
We are made up of several teams, each specialising in a particular area – Member Services; Pensions Customer Support Team (PCST); Employer Services; Data, Systems and Partnership Support (DSPS); Finance; and Communications, Projects, and Development (CPD).
Pension Services is deeply focused on excellent customer service, which is why we currently hold the Customer Service Excellence Award.
We are recruiting pension administrators across these teams – no pensions experience is needed as we offer full support and training from day one.
What you’ll do:
Hampshire Pensions Services is a large team with over 100 team members. We are broken down into smaller specialist teams to provide a service to our members.
This specific vacancy is within our PCST (Pensions Customer Support Team), and below you will find a brief overview of what they do.
The PCST team are responsible for the administration of people’s pensions on a day-to-day basis. The main processes are:
* Be the first point of contact for our members and external partners
* Providing first level support to members by both phone and electronic communication
* Supporting members and employers access their online service accounts
* Undertake basic administration changes to member records
* Import and set up documents and forms to member records
What we’re looking for:
* 5 GCSEs (grade C or 4 and above) or equivalent, including Maths and English
* Enthusiasm and positivity
* A strong communicator (written and verbal) who can build good working relationships with customers and peers
* Excellent organisational skills and the ability to work to deadlines
* Excellent customer service and enjoy helping people
* Willing to learn and try new things
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.
This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.
Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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