In our line of work, life isn't a given, it's the goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The
Support Technician (Part time)
for Radiometer is responsible for
ensuring the effective operation, quality assurance, and user support of POCT equipment across various clinical settings. The successful candidate will be the first point of contact for POCT users and play a key role in ensuring reliable, compliant, and efficient testing processes.
This position is part of the
Southern Sales Team
located
in the Cardiff area
and is a field based. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will report into the
Senior Manager, Sales – South.
In This Role, You Will Have The Opportunity To
* Deliver training sessions to clinical staff on the correct use and maintenance of POCT devices, ensuring competency and compliance with protocols.
* Provide on-site first-line support for equipment faults and user errors, resolving issues promptly or escalating as necessary.
* Monitor POCT devices and results remotely using the middleware system to identify and respond to issues proactively.
* Manage stock levels of POCT consumables and reagents, ensuring timely replenishment and preventing disruption to service delivery.
* Ensure consistent monitoring and evaluation of service performance to maintain high-quality standards and promptly address any issues impacting customer satisfaction
* Act as the liaison between clinical areas and laboratory staff to ensure effective communication and issue resolution.
* Ensure adherence to local policies, national guidelines, and accreditation standards (e.g., ISO Maintain accurate records of training, maintenance, and quality checks.
The Essential Requirements Of The Job Include
* Experience working with POCT devices or in a healthcare/laboratory setting
* Strong communication skills and a confident trainer of clinical staff
* Basic understanding of device connectivity and troubleshooting
* Organised and self-motivated with the ability to work independently
* Must take initiative and drive tasks forward independently
* Proficient in Microsoft Office and able to navigate middleware software
It would be a plus if you also possess previous experience in:
* Degree or equivalent qualification in biomedical science, healthcare science or relevant experience.
* Prior experience with POCT/medical devices and/or middleware
* Knowledge of ISO 22870 and ISO 15189 standards
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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