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General Manager - Potters Arms - Harlow
Salary: £42,000 - £47,000
Offering more than just a great career opportunity that starts with the very best induction training, there’s a salary of up to £47,000, great discounts and benefits as well as the chance to earn 50% of annual salary in bonus.
Responsibilities:
1. Reporting to the Regional Operations Manager, our General Managers play a pivotal part in the success of the business.
2. Creating a winning team and delivering the best service to guests.
3. Recruiting, onboarding, and inducting new team members.
4. Inspiring, developing, and leading management and team members to ensure great retention.
5. Maximising revenue through sales analysis and forecasting.
6. Managing controllable costs and site P&L.
7. Supporting the Regional Operations Manager in achieving business goals.
8. Driving high performance through regular one-to-ones.
9. Ensuring health and safety standards are met.
10. Achieving high guest satisfaction scores.
11. Managing labour and cost margins, driving sales, and using guest feedback proactively.
12. Championing change and implementing innovations with the team.
13. Coming from a high-volume, guest-facing leadership role, preferably within a branded operation.
Qualifications and Attributes:
* Leadership experience in a high-volume hospitality environment.
* Strong financial acumen.
* Excellent communication and team-building skills.
* Passion for delivering exceptional guest experiences.
Additional Information:
We value diversity and are committed to inclusion. We encourage applications from under-represented groups and support flexible working arrangements.
Job ref: 66277-4492
Advertised: 02 May 2025
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