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Steatite Limited provided pay range
This range is provided by Steatite Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it!
From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely.
Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground.
The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements.
Hours: 38 hours
Salary Package: £30,000 to £40,000
Benefits
* 26 days holiday plus bank holidays, increasing to 29 days with long service
* Discretionary Bonus once a year
* Salary Sacrifice Pension
* 4 x Salary Death in Service payment
* Access to Westfield Healthcare scheme, including:
* Corporate Healthcare Plan
* Employee Assistance program
* Wellbeing App
* Discount scheme
* Cycle to Work Scheme
* EV Salary Sacrifice Scheme
* Employee Share Scheme
(About You)
We are looking for someone who is collaborative, technically minded, and able to work closely with multiple teams—including the Communications Business Development Team, Project Management Team, and Subject Matter Experts. This person should be confident supporting complex networking and communications solutions, with a particular focus on Wave Relay MANET technology and hardware. They should also have a strong interest or background in working on projects within the UK defence market, bringing both technical understanding and a team-oriented approach to help deliver high-quality project and technical support.
This Role Encompasses The Following Responsibilities
* Asset management including the base lining of the customers fleet of equipment.
* Project related Wave Relay equipment health checks and configuration management of hardware in line with the requirements of the project.
* Answering the help desk calls for the specific project and other technical questions.
* Recording and resolving technical questions.
* Managing support tickets.
* Work with the Communications Business Development team and Engineering to evaluate new software and hardware products.
* Providing overall customer support and acting in a support role for Wave Relay projects and specific support projects contracted to Steatite.
* Give and be part of a team in providing field technical support for customer demonstrations and trials.
Once fully trained the role shall be to serve as a technical / project support specialist for the Communications business unit with the primary task of supporting a specific project and a secondary role of technical support to a wider customer base.
The position requires travelling to customer locations to enable delivery of the project support and functions required to fulfil the project.
Key Competencies & Experience
* First class communication skills with proven experience in interfacing with technical engineers.
* Engineering qualifications ideally in communications and or electronics.
* Understanding / qualifications in networking, IP scheming, and RF
* Understanding of IP Networks
* Have a basic understanding of RF Theory
* Security Clearances is required or need to be able to obtain
* Clean Driving Licence
Desirable
* Experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
* Ideally has experience collaborating directly with customers and end users.
* Networking skills using Cisco with CCNA or equivalent
* Have used/or know knowledge of MANET networks
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet, IT Services and IT Consulting, and Engineering Services
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