About The Role
We're looking for an experienced and motivated Contact Centre Team Manager to lead the efficient operation of our 111 services. Based in Stockton-on-Tees, you'll play a key role in ensuring our teams deliver the highest standard of patient care, in line with Practice Plus Group's values.
You will provide proactive demand and real time performance management to a multi-disciplinary team of Health Advisors and Clinical Advisors on site, supporting national team as required, ensuring attainment of all required key performance indicators (KPIs) and performance metrics and maintaining all patient safety standards.
Hours of work: Full-time including weekends and bank holidays
Annual salary: £34,188