Customer Care Coordinator - Leading UK Housebuilder (Chelmsford, Essex)
1-Year Fixed Term Contract
Are you a highly organised and customer-focused administrator looking to take the next step in your career?
An excellent opportunity has arisen to join one of the UK's most respected and successful housebuilders as a Customer Care Coordinator within their busy Chelmsford-based division.
This is a fantastic chance to be part of a high-performing Customer Care team, supporting homeowners and ensuring exceptional after-sales service across the region.
The Role
As a Customer Care Coordinator, you'll play a vital role in managing customer enquiries, coordinating remedial works, and ensuring that all issues are resolved efficiently and professionally.
Your key responsibilities will include:
* Handling incoming customer calls and logging issues promptly and accurately
* Coordinating sub-contractors and materials to ensure maintenance requests are completed
* Liaising with internal departments including Customer Care, Buying, Sales, and Site Teams
* Monitoring and maintaining accurate records of customer care cases
* Checking and processing invoices for payment
* Booking appointments for suppliers, contractors, and site teams to carry out works
* Ensuring all remedial works are completed within agreed timescales
About You
We're looking for someone with:
* Previous administrative experience in a fast-paced environment (within construction or housebuilding)
* Strong communication and interpersonal skills, with the ability to build effective relationships at all levels
* Excellent organisational skills and the ability to manage multiple priorities
* A proactive attitude and confidence to work on your own initiative
* Proficiency in Microsoft Office (Word, Excel, Outlook)
What's on Offer
* 1-year fixed term contract
* Competitive salary and benefits
* Supportive and collaborative team culture
* Chelmsford-based office with travel to local developments as required
If you're an organised, professional, and customer-driven individual who thrives in a busy environment, this is a great opportunity to join a market-leading developer and gain valuable experience within the new homes industry.
Apply today to find out more about this exciting opportunity.