Senior Office Administrator Full time, permanent Salisbury, Wiltshire Salary 30-35k Our client, Wilton Carpets, is a leading UK manufacturer of premium woven carpets, supplying high-quality products to prestigious venues across hospitality, leisure, and commercial sectors. With a proud heritage in British design and craftsmanship, the company combines traditional weaving expertise with modern technology to deliver exceptional quality and service. They are now seeking an experienced and proactive Senior Office Administrator to support the smooth and efficient running of their busy sales office. Senior Office Administrator, the role: Support the daily running of the sales office, resolving issues as they arise and escalating where necessary. Coordinate and process customer carpet orders accurately through the internal systems. Liaise with the production team to communicate customer requirements and resolve scheduling or delivery issues. Contribute to process improvement by identifying and implementing practical solutions in consultation with the Office Manager. Take responsibility for the smooth running of the office in the absence of the Office Manager. Manage customer service queries within agreed service levels and maintain excellent client relationships. Prepare and distribute reports on office performance and sales figures. Support the Warehouse Manager in scheduling despatches to meet delivery deadlines. Help resolve delivery issues promptly and professionally. Maintain responsibility for key customer accounts alongside the sales team and Office Manager. Senior Office Administrator, the person: Proven experience in office administration or sales order processing, ideally within manufacturing or a product-led business. Strong organisational and problem-solving skills with excellent attention to detail. Confident communicator, able to build relationships internally and externally. Comfortable working in a fast-paced environment with multiple priorities. Proficient in Microsoft Office and confident learning new systems. Positive, proactive attitude with a strong sense of ownership and accountability. Senior Sales Administrator, the benefits: Competitive salary Dynamic and exciting environment 23 days of Annual Leave plus BH Free Onsite Parking Internal training to expand your knowledge Pure Human Resources Limited works in partnership with Wilton Carpets Factory in providing recruitment support. No applications from agencies please.