Business Unit: Customer Service & Operations
Salary range: £58,400 - £83,000 per annum DOE + Red Hot Benefits
Location: UK Remote – Quarterly travel to local hub
Contract type: Permanent
Our Team
It's an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control. You’ll report into our Head of Fraud Strategy within the Economic Crime Centre of Excellence (EC CoE) and play a key role in the banks fraud prevention and deliver the best for our customers whilst keeping the bank safe from internal fraud threats.
We’re looking for a proactive and analytical Internal Fraud Strategy manager to lead the development, implementation and continued optimisation of strategies that protect our customers and the bank from internal fraud. This is a critical role within the Fraud Strategy team, with the opportunity to shape how the bank mitigates internal fraud in an evolving threat landscape through the definition, and execution of our internal fraud prevention & detection strategy.
What you’ll be doing
* Supporting the Head of Fraud Strategy on the definition and execution of internal fraud strategies
* Conduct risk discovery activities to identify, assess, document and review internal fraud risks and issues.
* Resolve issues at pace working with operational and technology partners to deliver the necessary change.
* Developing, owning & monitoring a range of KRI’s in relation to internal fraud, taking ownership of any breaches.
* Helping translate Policy and Standards into strategic priorities and change
* Working with a wide range of stakeholders such as Cyber Security, HR, Procurement, Finance, Economic Crime 2LoD & Commercial teams on the execution of internal fraud strategy to ensure balance across Risk and Operational Cost.
* Conducting internal fraud risk assessments to identify, assess, document and review internal fraud risks.
* Chairing the Internal Fraud governance forum.
* Leverage insight from internal fraud investigations team to drive strategy actions to strengthen the control environment.
* Keeping abreast of emerging technologies and support Senior Leaders in the consideration of proposals, RFPs and general industry insights to support change and innovation
* Working with the fraud control, development & optimisation lead to create, enhance and implement data driven detective controls.
* Working with the Fraud Education & Communications Strategy team to develop internal fraud awareness
We need you to have
* A proven track record of internal fraud strategy development and delivery.
* Naturally inquisitive and detail-focused, able to uncover root causes and translate insights into targeted, pragmatic solutions that mitigate risk.
* Strong analytical skills with the ability to translate complex data into an action plan
* Excellent stakeholder management skills with demonstrable experience of influencing senior stakeholders.
* A strategic thinker who can balance long-term vision with practical execution.
* Detailed understanding of Cifas rulebook, internal fraud risks and industry trends.
* Deep knowledge of Internal Fraud typologies within the context of Retail and/or Business Banking activity, products and payment types.
* Experience of preparing proposals to influence senior stakeholders with excellent attention to detail
* Knowledge of UK legislation in relation to Internal Fraud.
It’s a bonus if you have but not essential
* Prior experience using SAS/SQL to perform data analysis.
* Experience of developing governance routines and reporting to board sub-committee level internally.
Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
* Up to five extra paid well-being days per year .
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
* Market-leading pension.
* Free private medical cover, income protection and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.