Neway International are seeking a Principal Business Support Manager to join our client London Borough of Bexley. Location: Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7AT Hours: 36 per week Start Date: 24 March 2026 Duration: Initially for 3 months (likely to be extended) Work Pattern: Minimum 1 day per week onsite (preference 2–3 days) About the Client Bexley’s Legal & Democratic Services directorate provides high‑quality legal support across the Council. The Principal Business Support Manager plays a key strategic role in ensuring Legal Services operates efficiently, meets Lexcel standards, and delivers a high‑performing, customer‑focused service. The Role The Principal Business Support Manager will support the Head of Legal Services and lead on business systems, performance management, quality assurance, and service planning. You will ensure Legal Services maintains effective case management systems, complies with corporate and Lexcel standards, and operates with strong governance, financial control, and robust administrative processes. This is a senior role requiring excellent organisational, analytical, and leadership skills, with responsibility for managing staff, overseeing budgets, and driving continuous improvement across the service. Key Responsibilities Support the Head of Legal Services and contribute to strategic planning. Ensure case management and business systems are effective, compliant, and cost‑efficient. Lead on Lexcel compliance, including managing external assessors and updating work practices. Monitor performance indicators including client satisfaction, productivity, file reviews, and service quality. Ensure compliance with corporate policies, HR procedures, Financial Regulations and governance standards. Lead service and business planning, including benchmarking, business process redesign and special projects. Produce and analyse management information, including time recording, case volumes and recharges. Oversee external legal services frameworks and monitor expenditure. Manage Legal Services’ financial processes, budgets and reporting. Line manage the Senior Legal Support Officer, Legal Business Support Team Leader and oversee 4 admin staff. Lead on training, development, appraisals and internal communications. Review and improve administrative processes across the department. Act as a key point of reference for policy interpretation, quality management and operational decision‑making. Candidate Requirements Graduate‑level calibre or equivalent experience. Strong knowledge of Lexcel practice management standards. Experience in service planning, performance management and business process redesign. Excellent IT skills including Outlook, Excel, Word and case management systems. Strong analytical, research and report‑writing skills. Experience managing budgets, recharges and financial processes. Proven staff management and leadership experience. Knowledge of local government and legal services environments. Ability to work independently, manage competing demands and make informed decisions. Excellent communication and interpersonal skills with discretion and diplomacy.