Overview
Join to apply for the SOC Infrastructure Engineer role at Auxilion in Sheffield, United Kingdom. 1-2 years of relevant experience is required. Demonstrable experience on technologies mentioned in the job spec, with O365, VMware and Citrix being the main ones.
Responsibilities
* Provide remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.
* Provide high quality customer support services and technical assistance with accurate diagnosis and resolution.
* Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
* Manage and troubleshoot Active Directory issues, user accounts, and group policies.
* Manage the O365 environment and troubleshoot MFA, conditional access, email, public folders, SharePoint related issues.
* Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
* Manage software licenses and ensure compliance with licensing agreements.
* Support and maintain web servers, ensuring high availability and performance.
* Utilise SCCM for software deployment, updates, and system configuration.
* Manage NetScaler Load Balancers and Gateways for secure application delivery.
* Provide Citrix support for virtual desktops and applications; use Citrix Director for monitoring, troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
* Administer Fortinet firewalls and ensure network security.
* Implement and manage Deep Security solutions for server protection.
* Support Mailmeter and other platforms for email security and archiving.
* Administer and troubleshoot Commvault for data backup and recovery issues.
* Be the point of contact and knowledge expert within the level 2 team.
* Incident resolution and monitoring of the supported estate through key monitoring tools.
* Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure.
* Perform changes related to requests or infrastructure change requests to ensure high availability of service.
* Create technical guides and work instructions.
* Invoke escalation procedures promptly to other levels of support.
* Demonstrate proven experience as a Second Line Engineer or similar role.
* Demonstrate in-depth knowledge of O365, Exchange, Azure, and Active Directory.
* Prefer Azure fundamentals or Azure Administration certifications.
* Knowledge and experience of certificate management and license management.
* Experience maintaining web servers and proxies.
* Experience administering software firewalls such as Fortinet.
* Demonstrable knowledge and experience of Citrix XenApp/XenDesktop.
* Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
Qualifications
* Proven experience as a Second Line Engineer or similar role.
* In-depth knowledge of O365, Exchange, Azure, and Active Directory.
* Knowledge and experience of certificate management and license management.
* Experience maintaining web servers and proxies.
* Experience administering software firewalls such as Fortinet.
* Demonstrable knowledge and experience of Citrix XenApp/XenDesktop.
* Relevant certifications would be an advantage.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
Employment type
* Contract
Seniority level
* Entry level
Job function
* Information Technology
Industries
* Data Infrastructure and Analytics
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