Join to apply for the Training Account Administrator role at The AA
Overview
Location: Cardiff hybrid (2-3 days per week). We encourage office-based working on Tuesdays and Wednesdays.
Employment Type: Full time
Salary: Competitive
Hours: 36.25 hours Monday to Friday 9-5
What you’ll be doing
* Onboarding: Welcoming new trainees as they join programmes and ensuring access to required online platforms and resources.
* Support: Providing advice and guidance, helping trainees understand course structure, booking essential in-car training sessions, and tracking progress to stay aligned with the syllabus and timelines.
* Conflict Management: Handling grievances and concerns, and resolving conflicts between trainees and trainers with professionalism.
* Management: Overseeing trainee attendance across in-car and online sessions, managing your diary to meet deadlines, and keeping trainee records up to date with cross-team communication.
* Progression: Supporting trainees as they prepare to transition into franchise roles and providing the necessary information and guidance.
What do I need?
To thrive as a Trainee Services Team Member, you’ll bring the following:
Capability, Knowledge & Experience
* A strong track record of working to targets and achieving them
* A proactive mindset with the confidence to work independently
* Exceptional communication skills, with solid experience in customer service
* Proven ability to manage a customer journey from start to finish
* Ideally, experience in a fast-paced, high-performing environment
Personal Characteristics
* A customer-first attitude focused on delivering the best experience
* Determination to achieve great results for both the trainee and the organisation
* Assertive, positive, and resilient, ready to tackle challenges head on
* Quick-thinking and solution-focused, with a creative approach to driving progression
* Excellent interpersonal and written communication skills
Benefits
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice and discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities
* Dedicated Employee Assistance Programme and 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and inclusion. We complete several pre-employment checks as part of onboarding. We may close the vacancy sooner than the advertised date if we receive a high volume of applications.
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