Do you have the vision to transform local government? The ambition to lead digital-first services and the determination to embed prevention-first strategies that truly make a difference? This is your once-in-a-lifetime opportunity.
We are seeking a bold, innovative, and forward-thinking Service Director, Customer Experience, Digital & AI to join us at the forefront of public service reform. This is not your typical local government role, this is a chance to revolutionise how we deliver services, harness the incredible potential of emerging AI technologies, and help create a lasting impact for individuals, families, and communities.
As part of our ambitious public sector reform agenda, you will have the freedom and support to shape and deliver cutting-edge solutions. Your focus will be on using technology, deep data insights, and early intervention to stop problems before they start. By leading on prevention-first strategies, you’ll empower our teams to support people earlier in their lives, preventing crises and delivering meaningful change.
We are offering:
1. A unique leadership role where you’ll drive both digital transformation and prevention-first strategies.
2. The opportunity to harness the power of AI and machine learning, alongside integrated data and insights, to predict and respond to service demands proactively.
3. The freedom to innovate, with a strong mandate to ...