A fantastic opportunity has arisen for an Insurance Team Leader to join a thriving Insurance Broker specialising in Commercial Insurance. As the Insurance Team Leader, you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations Job Description: As the Team Leader, you will lead and motivate a team of Direct Sales staff to achieve individual and team sales targets Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals As the Insurance Team Leader, you will monitor performance metrics and provide regular feedback through 1:1s and team meetings Support recruitment, onboarding, and training of new team members Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction As the Team Leader, you will collaborate with underwriting partners and internal stakeholders to optimise conversion rates Ensure all activities are compliant with FCA regulations and internal procedures Contribute to strategic planning and continuous improvement initiatives It would be good to see candidates with: Previous experience in Commercial Insurance, Business Insurance, Commercial Fleet Insurance, and Corporate Insurance is essential for the role Proven leadership experience in a sales or service insurance setting You will possess excellent interpersonal and coaching skills with a passion for developing others A Broker Cert CII certificate would be advantageous Excellent interpersonal skills and broking skills, and the ability to build rapport with customers You should have a passion for customer service and the ability to work both independently and as part of a team Knowledge of Insurance Codes of Practice, Terms of Insurance, and Commercial Insurance Driving licence Excellent communication skills Hours: Monday – Friday 9:00 am – 5:00 pm Salary: DOE Benefits: Flexible working hours Annual salary increase (not guaranteed) Onsite gym 24-7 GP Online Service and other wellbeing services available Bupa Pension Hols: 25 BH 1 day for every 5 years of service Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region