Join our friendly and dynamic team at Wickham Market Medical Centre
We are currently seeking a compassionate and dedicated Health Care Assistant to join our team of experienced nurses and HCA's. As a Health Care Assistant, you will play a vital role in providing excellent patient care and support to our patients.
Training will be provided for in-house specific procedures, however previous experience of working as a Healthcare Assistant in a primary care setting is desirable.
Main duties of the job
Ideally, we are looking for someone with pre-existing phlebotomy experience. However, if you are the right candidate, full training will be provided.
Duties and responsibilities:
· Undertake tasks requested by GPs/Nurses and Paramedics such as ECG recording, Phlebotomy, Urinalysis, BP monitoring, NHS health checks, where deemed competent.
· Administer flu vaccinations and other immunizations following protocols and PSDs.
· Provide chaperone services during patient examinations as required.
· Support practice nurses and GPs during consultations and minor procedures.
· Processing and management of laboratory samples requested by GPs/Nurses/ Paramedics
· Vaccine/cold chain storage, monitoring and recording
· Ensure all equipment and clinical rooms are clean, safe, and well-stocked.
· Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations and Coil insertions
· Ordering of Clinical stock
· Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
· Helping to raise awareness of health and well-being and how it can be promoted
· Assisting with the collection and collation of data on needs related to health and well-being
· Maintain accurate and up-to-date patient records using clinical systems.
· Assist with health promotion and patient education activities.
· Follow infection control protocols and maintain high standards of hygiene.
· Participate in mandatory training and continuous professional development.
· Working as part of a team whilst also using own initiative, seeing patients independently and efficient time management.
· Aim to achieve business objectives, uphold business values and attain personal goals.
· Good understanding of System One including accurate input of information in a timely manner.
· Utilise the recall system ensuring monitoring and annual reviews are actioned within appointments.
· Develop a thorough knowledge of all practice procedures and work in accordance of protocols
* Any other duties deemed appropriate by the Operations Managers
* Providing cover for annual leave/sickness for the health care assistant team.
About us
As a large GP surgery, we take pride in our excellent reputation and commitment to delivering high-quality patient care. With four partners, a salaried GP and a variety of allied healthcare professionals and large Nursing Team, we work together to ensure the best possible outcomes for our patients.
Why join us?
Vibrant and energetic nursing team.
Rated 'Good' by the Care Quality Commission (CQC)
Supportive reception and administrative team
Job summary:
Working under the direct supervision of the senior practice Nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.
Salary: Between £12.50 to £13.50 depending on experience
Contract: Permanent
Working pattern: Part-time Minimum of 10 hours per week
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to)
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Waste management including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Undertake periodic safeguarding training for both Adults and Children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Qualifications
Essential
GCSE grade A to C in English and Maths
OR
Qualified to NVQ level 2 in Health and Social Care
Desirable
Qualified in Phlebotomy
Qualified to NVQ level 3
Experience
Essential
Experience of working within a healthcare environment
Experience of venepucture
Desirable
Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: £12.50-£13.50 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Free parking
Work Location: In person