Salary: £33,000 - 35,000 per year Requirements: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed A clean driving licence for occasional on-site visits Strong technical understanding of Microsoft technologies and cloud solutions Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks Analyse and diagnose complex support issues, providing solutions to customers efficiently Communicate effectively via telephone and email, ensuring excellent customer service Provide high-quality remote and on-site support to customers as required Technologies: Cloud Support Microsoft 365 SharePoint Windows Office 365 DevOps More: We are a well-established and ambitious Managed Service Provider, offering a challenging environment with plenty of opportunities to learn new products and skills. Our team works with the latest Microsoft technologies, supporting a diverse range of customer systems. This role is perfect for an experienced Technician looking to advance their career. last updated 10 week of 2026