Job Summary
ain Duties and Responsibilities:
User Support & Service Delivery
* Act as the first point of contact for all IT-related queries (excluding ERP), using the local web-based ticketing system (Spiceworks).
* Provide daily responsive user support, ensuring issues are resolved in line with Group and Local processes.
* Install, repair, and support all on-site computer systems by diagnosing hardware/software issues, replacing components, and performing upgrades.
* Provide end-user training, support, and guidance where required.
* Manage New Starter and Leaver processes, including inductions, account setup, and deactivation.
* Develop and maintain IT how-to guides, SOPs, and policies.
Account, Access & Security Management
* Perform User Account Administration, including Active Directory, email accounts, add/remove requests, and access changes.
* Improve compliance with security, patching, and monitoring tools.
Infrastructure & Systems Management
* Install, maintain, and support network infrastructure including Cisco networking and Ubiquiti Wi-Fi.
* Manage all local infrastructure including VMware vSphere, servers, and on-site systems.
* Oversee telephone systems and mobile devices (iOS/Jamf Pro/BT Radar).
* Perform server health and performance monitoring, identifying and mitigating issues proactively.
* Maintain and support the Visitor Management System in Reception.
Reporting:
* Managing KPI's/dashboards for the IT dept.
* Creating/Publishing PowerBi dashboards to support all departments.
Asset & Supplier Management
· Maintain the Mecalac IT Asset Management System, ensuring accurate and up-to-date records.
· Source and liaise with IT Suppliers, acting as the main point of contact
Project Support & Delivery
* Support, participate in, and where required manage IT projects in line with business objectives.
· Ensure the Head of IT and relevant stakeholders are kept informed of progress, risks, issues, and dependencies
Audit & Compliance
* Assist in preparing materials for audits.
* Ensure all audit-related checks and documentation are completed to required standards.
ERP-Related Duties
* Generate EC/Newness/Noise certificates for manufactured equipment.
* Create VIN labels in multiple languages.
* Support business stock take activities (inputting, auditing, system assistance).
· Retrieve BoM lists for both legacy and new machines.
Research & Development
* Research current and emerging IT resources, services, and technologies to support continuous improvement.
Job Type: Full-time
Pay: From £26,000.00 per year
Application question(s):
* onsite role
Work authorisation:
* United Kingdom (required)
Location:
* Coventry CV6 6PB (preferred)
Work Location: In person