Job Title: Dental Receptionist
Overview:
We are looking for an experienced, friendly and patient-focused Dental Receptionist to join our team at our private dental practice. We are looking for a candidate who has a friendly, approachable, professional manner, who can help to calm anxious patients and who embraces the practice's ethos and goals. As the first point of contact for our patients, the Dental Receptionist plays a crucial role in ensuring a positive patient experience.
As a small start-up practice it is imperative that you are hard working, work well in a team and enjoy your work to create a positive and harmonious working environment.
This position is for a full-time role, Monday to Friday on a permanent basis.
Hours:
Monday: 8.45am to 6.15pm
Tuesday: 8.45am to 6.15pm
Wednesday: 8.45am to 8.15pm
Thursday: 8.45am to 6.15pm
Friday: 8.45am to 5.15pm
1 hour lunch break each day
Dental Receptionist duties and responsibilities:
* Greet patients and visitors with a friendly and welcoming demeanour
* Answering phone calls and assisting with patient queries and answering questions in a professional manner
* Collecting patient information and booking appointments on the dental software
* Taking deposits and payments for examinations/treatments
* Inform patients of the practice plan and finance options
* Taking down messages for clinicians
* Tracking availability and preparing patients before their appointments
* Confirming patient appointments
* Informing clinicians staff when a patient has arrived or is waiting, via the dental software
* Ensuring that each patient has the proper documentation and sign-in documents on the tablet
* Handling correspondence and file transfers
* Keeping a log of lab work to be sent/received
* Keeping a log of referrals/correspondence from referrals and inform relevant clinicians
* Maintain patient records and ensure confidentiality of patients' information
* Keep the reception and front of house area clean and tidy
Skills:
* Ability to use initiative and lateral thinking
* Enthusiastic and positive attitude to work
* Ability to prioritise workload efficiently
* Excellent written and verbal communication and interpersonal skills
* Strong customer service skills
* Excellent IT skills
* Ability to multi-task and strong organisational skills
* Attention to detail and accuracy in handling paperwork
* Being able to follow processes, procedures and respect confidentiality at all times
* Experience in Systems for Dentists is desirable but not essential
* Ability to be a part of a new, dynamic, patient-focused team
Joining our team as a Dental Receptionist offers the opportunity to work in a dynamic environment where your contributions are valued. If you possess the required skills and are passionate about delivering exceptional patient care, we encourage you to apply.
Note: Previous experience in a dental or medical clinic is preferred but not required.
We look forward to welcoming a motivated individual who is eager to grow professionally within Dentistry.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Expected hours: 43.5 per week
Benefits:
* Company pension
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
Expected start date: 29/09/2025