Office Administrator / Customer Service Administrator
East Grinstead
Full Time, Office Based - Permanent - 8.30am - 4.30pm
£28,000 - £30,000 per annum + benefits including 20 days holiday + BH, Parking, Pension, Free Perks and team events!
Are you an organised and enthusiastic individual looking to be a part of a dynamic Head Office team. Our client, based in East Grinstead, is seeking a motivated Office Administrator to support day-to-day operations. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we want to hear from you!
What You'll Do:
As an Office Administrator, your role will be crucial in ensuring smooth operations and outstanding customer experiences. Here are your primary responsibilities:
Customer Orders: Take customer orders via phone, online, and email, ensuring accuracy and efficiency.
Order Processing: Enter orders into our CRM system (training provided) and track them throughout the delivery process.
Communication: Be the first point of contact for customer queries and complaints, answering all incoming calls professionally and courteously.
Liaison with Drivers: Coordinate with our driving team to arrange the collection of rejected or returned goods.
Administrative Support: Print required delivery invoices on time and assist with general office tasks as needed.
Issue Resolution: Tackle delivery issues promptly and escalate any concerns to the relevant management team.
Accounts Support: Assist the accounts department if payments are overdue, ensuring smooth financial operations.Key Skills We're Looking For:
Proven skills within a Customer Service and Administration capacity
Proficiency in computer applications including Outlook, Word, and basic Excel.
Excellent communication skills, both verbal and written.
Ability to work independently while being part of a collaborative team.
Strong telephone etiquette and customer service skills.
A keen eye for detail to maintain accuracy in order processing.Why Join Us?
Permanent Position: This is a fantastic opportunity to secure a long-term role in a thriving industry.
Supportive Environment: Enjoy working in a friendly and upbeat team within a collaborative Head Office atmosphere where your contributions are valued.
Training Provided: We believe in investing in our team. You'll receive comprehensive training to help you succeed in your role.
Career Growth: As the organisation continues to grow, so do the opportunities for advancement.If you're ready to take the next step in your career and join a vibrant team that values customer satisfaction and teamwork, apply today!
How to Apply:
Ready to make a difference? Send your CV outlining your relevant experience to us online. Or send direct to (url removed)
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website