Cardiff Council aims to provide a high quality, accessible Allocations & Rehousing Unit. The Service currently has a vacancy for one full time temporary Waiting List Officer role.
About the job
The main function of the post will be to assist with the administration of the Common Waiting List for social housing, ensuring inputting and assessing of applications and supporting information is carried out accurately and promptly, whilst meeting high levels of customer services.
What We Are Looking For From You
The successful candidate will have excellent customer service skills as well as the ability to produce reports and correspondence using software packages.
In addition you will have excellent communication and organisation skills, with the ability to adapt and learn quickly to follow complex procedures.
You will also be able to work to strict deadlines and be extremely flexible. You will have experience of working with IT systems, and the ability to work as part of a team is essential.
Additional information
This vacancy is suitable for post share.
This post is subject to an Enhanced Disclosure and Barring Service check.
This post is temporary until 31st August 2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Robert Sprake on 07971797888.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application: -
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Temporary
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