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Product OwnerJob Type:
Permanent
Build a brilliant future with Hiscox
Job Description
The Team:
The Hiscox UK Change Team is the bridge between the business and the technology teams, ensuring that technology change is prioritised, defined, broken down, and delivered in a way that enables the business to achieve its strategic goals, whilst also enabling the technology strategy.
This means understanding the end-to-end context of the change and having a laser-focus on value so that we can ensure both that we're doing the right things and doing the things right. We are looking for exemplary collaborators; people who thrive on building relationships, who aren't afraid to challenge how things are done, and are capable of driving consensus and guiding people through every stage of the change journey, from idea to reality.
The role:
The Product Owner is a key role within the Hiscox UK Retail Change team, focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives into actionable product initiatives that deliver functional business outcomes. You will work with the value stream sponsor to craft the strategic roadmap based on business changes and manage the backlog to deliver functional changes aligned with the strategy and roadmap.
You should enjoy making things happen and excel in stakeholder management, engaging effectively with both business and technical stakeholders. You should be an empowered decision-maker, able to prioritize and quickly identify where to invest time to drive business value, providing cost-effective solutions in line with the overarching strategy.
The Product Owner is empowered to make decisions regarding priority, scope, and requirements, ensuring stakeholder clarity on customer needs and maintaining a continuous flow of value from the team.
What you'll be doing:
* Product Vision & Strategy: Develop and maintain a clear product vision aligned with the strategic goals of the value stream. Translate customer and stakeholder needs into an appealing product roadmap that delivers measurable outcomes.
* Stakeholder Collaboration: Engage with business stakeholders, customers, and technical teams to understand requirements and priorities. Act as the primary contact for the product within the value stream, facilitating communication between all parties. Support formal performance reviews, celebrate achievements, and promote team success.
* Backlog Management: Create, refine, and prioritize the product backlog to align with value stream objectives. Define clear, actionable user stories and acceptance criteria. Prioritize incidents and maintenance activities against capacity and priorities.
* Value Delivery: Work closely with development teams to ensure timely delivery of high-quality solutions. Monitor and measure product performance, making data-driven decisions to optimize value.
* Customer-Centric Innovation: Incorporate customer feedback into product improvements. Advocate for the end-user experience to meet customer needs and expectations.
* Cross-Functional Collaboration: Collaborate with other value streams and change initiatives to identify synergies and dependencies. Promote continuous improvement and agile practices within the team and across Hiscox UK.
Our must-haves:
* Proven experience as a Product Owner, Product Manager, or similar role, ideally within insurance, financial services, or a comparable industry.
* Strong understanding of value stream models and their application in a business context.
* Expertise in agile methodologies (Scrum, Kanban) and familiarity with scaled frameworks like SAFe.
* Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
* Strong analytical and problem-solving abilities focused on delivering customer and business value.
* A willingness and ability to coach and develop others.
Our nice-to-haves:
* Experience in financial services or insurance industry.
* Experience working with digital channels, automation, or insurance policy administration software.
Diversity and Hybrid Working
At Hiscox, we care about our people. We hire the best and are committed to diversity and creating an inclusive culture. We have adopted a hybrid working model, allowing you to work in the office up to 2-3 days per week, promoting a healthy work-life balance. This model is set by the team to help you manage your personal work-life balance, combining structure and sociability with independence and flexibility.
Work with amazing people and be part of a unique culture. Job ID R0017741
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