Benefits
* Bonus based on performance
* Competitive salary
* Paid time off
Compensation
* Pay: $20–$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA)
* Mileage reimbursement for approved travel
* Paid training (CareAcademy/HomeWell Learning)
* PTO/holidays for full-time employees (details in interview)
Short Description (for job boards)
Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20–$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred.
Full Description
We’re growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.
What You’ll Do
* Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact → start of care.
* Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
* Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
* Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
* Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
* Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
* Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
* Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
What Success Looks Like (KPIs)
* Conversion rate from inquiry → assessment → start of care
* Time-to-start (speed from first contact to first shift)
* First-30-day client satisfaction/retention
* Schedule stability/continuity; minimal missed visits
* Clean, timely documentation
Qualifications
* 1–2+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
* Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
* Organized and deadline-driven; comfortable juggling multiple cases and calendars.
* Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
* Valid driver’s license and insured vehicle for local visits; ability to pass background screening.
* Bilingual (Spanish or Haitian Creole) is a strong plus.
Schedule & Work Style
Monday–Friday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.
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