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Customer Service Collections Officer, Epsom
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Client:
Page Personnel
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
de8615275ca4
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
* Free on-site parking
About Our Client
My client is currently recruiting for a Customer Service Collections Officer based in Epsom.
Job Description
* Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
* Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
* Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
* Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.
The Successful Applicant
* Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
* Strong understanding of company regulations and their application in a financial services environment.
* Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
* Proficiency with relevant software and CRM systems.
* Self-motivated, able to work effectively under your own initiative.
* Flexible attitude towards duties.
* Keen attention to detail.
* May be studying towards an Accountancy qualification.
* Team-orientated, able to work efficiently with other departments within the organisation.
* Strong time management and organisational skills.
What's on Offer
Job Title: Customer Service Collections Officer Salary: Competitive
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