Branch Manager - Abergavenny (18m FTC)
BELONG. Theres no place like Principality.
Our home is your home. So, when you decide to join the team, well go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have newly refurbished branches that are committed to serving the local high-street, were an award-winning employer officially recognised as one of the best Super Large Organisations and ranked 6th place for well-being. You will have a career that gives you the platform to achieve amazing things, we have an extensive financial and well-being benefits package Belong designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But thats not all, discover why theres really no place like Principality;
As a Branch Manager, you will work alongside your branch team, providing inspirational leadership, build effective working relationships, coach, and develop colleagues to deliver a performance in line with our strategic objectives and regulatory standards.
Youll make sure your branch plays an important role at the heart of the community, recognising customer needs and support them to find the right financial solutions in a welcomed and supported environment.
Our branch team are busy helping customers face to face in branch, over the telephone and online, so youll have to be proactive in planning, agile, resilient, and ready to prioritise customer needs to achieve a standout customer experience with positive outcomes.
What you will be doing:
People
1. Recruit, coach, develop and motivate your team to ensure that they provide stand out customer experience
2. Support, develop and mentor your team
3. Develop a team through inspirational leadership to be the best they can be identifying opportunities for development and personal growth
Customer
4. Understand your local demographic and the customer segment area that your branch operates in
5. Develop the customer journey to complement that segment and the way your branch operates within it
6. Ensure that the needs of our customers are being satisfied, and are the right outcome for the customers
7. Provide excellent customer service and to promote this throughout the branch and agency network
Business
8. Develop a business plan incorporating activities that maximise opportunities in your marketplace
9. Liaise with internal departments to support achievement of your business plan
10. Deliver expectations and agreed Individual Business Objectives with an aspiration for consistent growth in all key areas
Risk
11. Develop a culture of risk awareness optimising the benefits of excellent standards of oversight to customers, colleagues and business
12. Take a proactive approach to mitigate risks and share outputs of improvements in adherence
What we are looking for:
13. Leadership with the ability to motivate, inspire, and manage a team effectively to achieve store goal
14. Team Management ability to build positive relationships, fostering collaboration, and supporting the team's development.
15. Communication: Clear and effective verbal and written communication to interact with staff, customers, and stakeholders
16. Customer Service: A strong focus on customer needs, empathy, and conflict resolution to ensure positive customer experiences
17. Commercial Awareness: A shrewd business sense, understanding of market trends, and the ability to adapt to the fast-paced retail environment.
18. Sales Skills: The capability to train and motivate employees to meet and exceed sales targets.
19. Financial Acumen: The ability to manage budgets, analyse sales reports, and understand financial performance to make informed decisions.
20. Creative: The ability to come up with new ideas to improve customer service standards
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions, please get in contact by emailing
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Daniel Priest, Inclusion Manager. But dont just take our word for it, see what our colleagues say about working here too;
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