Overview:
As anInternship Customer Service Representative you will play a pivotalrole in ensuring customer satisfaction and retention. Your primaryresponsibility will be to assist customers and prospective clientswith their inquiries provide product/service information andresolve any issues or concerns they may have. This role is criticalin maintaining a positive customer experience and a strong companyreputation.
KeyResponsibilities:
* Responding tocustomer inquiries via phone email or chat in a timely andprofessional manner
* Providing accurateinformation about products services and companypolicies
* Resolving customer complaints andissues effectively and efficiently
* Documentingcustomer interactions andtransactions
* Assisting in processing ordersmodifications and returns
* Coordinating withother departments to ensure customer needs aremet
* Following up on customer interactions toensure their satisfaction
* Contributing to apositive team environment and proactively seeking opportunities forimprovement
* Participating in training anddevelopment programs
* Adhering to companypolicies and procedures at alltimes
RequiredQualifications:
* Enrolled in arelevant degree program or recentgraduate
* Strong verbal and writtencommunication skills
* Ability to multitask andprioritize in a fastpacedenvironment
* Customercentric attitude with afocus on delivering exceptionalservice
* Excellent problemsolving abilities andattention to detail
* Ability to work well in ateam and independently
* Proficiency in usingcustomer service software CRM and MicrosoftOffice
* Ability to remain calm and professionalin challenging situations
* Willingness to learnand adapt to new processes andtechnologies
* Strong work ethic and a positivecandoattitude
communication,chat,customersatisfaction